Frequently asked questions
Both layers are produced using only inspected and safe virgin material specially manufactured by Gezolan for use in fall protection surfaces.
FLEXPERIENCE is a new and unique concept for fall protection surfaces made of elastic EPDM, which is installed seamlessly on site. FLEXPERIENCE fall protection surfaces consist of a base layer made of specially developed, foamed EPDM granules and a top layer made of proven GEZOFLEX EPDM granules. Only controlled and harmless virgin material from the Swiss company GEZOLAN is used for both layers, which is specially manufactured for use in fall protection surfaces.
Where is FLEXPERIENCE used?
5
The FLEXPERIENCE system is used wherever there is an increased risk of injury due to impact from falling and if there are special requirements with regard to fall protection. The areas of application include playgrounds, kindergartens, schoolyards, surfaces beneath playground equipment and leisure areas.
What makes FLEXPERIENCE different from other impact protection surfaces?
5
Most common fall protection systems use an impact-absorbing base layer made of recycled rubber material, such as old tires. Not in every case information is available concerning the origin, age, mix ratio and toxic load of this recycled material. It is therefore impossible to fully guarantee consistent quality and functionality.
FLEXPERIENCE clearly stands out from this alternative products on the market. As opposed to normal fall protection surfaces, FLEXPERIENCE is manufactured using virgin EPDM rubber granules for the base layer. The EPDM rubber granules are specially produced by means of innovative SCP™ technology for use in fall protection applications and therefore are obtained in a standardized and monitored process. This means that the base layer of FLEXPERIENCE fall protection surfaces reliably and optimally meets all requirements for safety, quality and environmental aspects.
Which fall heights can be achieved with FLEXPERIENCE?
5
Depending on the installation height the FLEXPERIENCE system ensures safety from fall heights of up to three meters. The maximum attainable fall height depends on the overall thickness of the system. An overview of possible fall heights is available here ».
Please feel free to contact one of our official FLEXPERIENCE partners for more information about choosing a suitable system for your required fall height. Find your FLEXPERIENCE expert »
What are the advantages if I purchase the impact protection surface as a bundled system?
5
There are several advantages to purchasing a fall protection system as a bundled system. For example, the single components of the system are designed for mutual compatibility to provide the best possible functionality. Purchasing a bundled system also has the advantage of reduced costs due to a simplified ordering process.
Can I also purchase the FLEXPERIENCE components separately and combine them with other materials?
5
The advantage of FLEXPERIENCE is that all components are ideally compatible with each other to create a fall protection surface with optimal and safe functionality. Combining the components with other materials would counteract the advantages of the bundled system. We therefore do not recommend combining FLEXPERIENCE components with other materials. Nevertheless, we offer every customer the opportunity to purchase the EPDM granules individually and use them to develop their own fall protection system. The BSG base layer granules and the colored GEZOFLEX EPDM granules are therefore also available individually.
Where can I purchase FLEXPERIENCE?
5
FLEXPERIENCE fall protection systems can be purchased only from FLEXPERIENCE partners. FLEXPERIENCE partners are trained in the installation of the system and handling of the single components, which ensures high quality from production through installation. Here » you can find a FLEXPERIENCE expert in your area.
How can I become a FLEXPERIENCE partner?
5
As a FLEXPERIENCE partner you benefit from numerous advantages. Find out more » about the FLEXPERIENCE partnership. If you are already sure that you would like to become a FLEXPERIENCE partner, we look forward to your inquiry ».
What is the FlexBit® platform?
5
The FlexBit® platform is an exclusive online portal for FLEXPERIENCE partners that facilitates the transparent and efficient processing of FLEXPERIENCE projects. As a partner you can enter the general conditions of your project on our online platform and FlexBit® will immediately display the specifications and costs of the project. The platform also offers a simple and efficient overview of the entire project and the entire order process. From placement of the order through to delivery, as a FLEXPERIENCE partner you have full transparency and are informed of the current status of your FLEXPERIENCE project at all times.
We are very concerned about the issue of “carcinogenic substances in playgrounds and sports facilities”! Is your surface safe for the health of our children?
5
As opposed to many competitor products, a FLEXPERIENCE fall protection surface is made entirely of new quality EPDM rubber and contains only materials that are safe for people and the environment. For the manufacture of FLEXPERIENCE we use only new raw materials that are of first-rate quality. All FLEXPERIENCE products meet the most stringent requirements concerning the content or migration of hazardous or environmentally harmful substances. For example, FLEXPERIENCE products meet the stringent requirements of the EN 71-3 standard for the safety of toys. This means that FLEXPERIENCE fall protection surfaces are safe for people and the environment.
Can children play barefoot on the surface?
5
As FLEXPERIENCE fall protection surfaces are non-hazardous to health and even meet the stringent requirements of EN 71-3 standard for the safety of toys, playing and walking on the surface without shoes is possible without hesitation.
How easy is the surface to clean in the case of impurities from animals?
5
As the surface is seamless and permanently installed, it is easier to clean than loose interspersed fall protection materials such as sand or mulch. In the case of animal excrement, it should first be allowed to dry before removing it with a broom. Afterwards, the area can simply be rinsed with water.
How is the warranty regulated at FLEXPERIENCE ? Which warranty claims do I have as an end customer?
5
By purchasing all the components as a system and certifying our FLEXPERIENCE licensees, you benefit from a transparent ordering and delivery process with a simple warranty policy.
As OEM producer, GEZOLAN assumes the product warranty for the individual components of the FLEXPERIENCE fall protection surface. Provided that the products have been installed by a certified FLEXPERIENCE licensee and the use, maintenance and care is done in accordance with the FLEXPERIENCE Guidelines, we guarantee that all FLEXPERIENCE components are free of material defects and have the promised functional system properties. The warranty for the installation performance of our FLEXPERIENCE Patners (including potential installation defects) is assumed by the partners himself.
Once the FLEXPERIENCE licensee has uploaded the acceptance protocol of your fall protection surface onto our FlexBit® online platform, you will receive a FLEXPERIENCE Warranty Certificate and additional information about maintenance and care of your fall protection surface.
